Commonly asked kitchen contractor questions. You probably have some commonly asked questions for kitchen contractors, and we’re here to answer them.
It’s only natural to have questions. Kitchen renovations are a lot more complicated than those displayed on your TV, especially when it comes to kitchen and bathroom remodeling.
In our experience, most of our customers have the same questions about their home remodel, so we’ve compiled those questions and put them here in the hopes of answering yours.
So, let’s get to it.
What do your services cost, and how do you compare to the competition?
We never have and will never aim to be the lowest priced company. We aim to be the most reasonably and accurately priced company, offering the best value for money. Our prices usually fall in the medium range of the market, so we’re neither the cheapest nor the most expensive. When you book a job with us, we’re transparent about our costs from the beginning. We’ll provide you with a detailed quote, tailored to the requirements of your renovation.
At Explore Kitchens, we compete on quality, service, and overall customer experience – not on price. Your home is worth more than saving a few dollars. We’re reliable and dedicated to installing the perfect kitchen or bath for you, and we won’t sacrifice quality.
Our estimates are accurate, which means you won’t be stuck with a nasty bill at the end of your project.
How do you know if a contractor is trustworthy?
Not all contractors in Northern Virginia are what they seem. They may give you the best estimate and promise the world, but when it comes to the actual renovation, they may show up late or not even show up at all – leaving you altogether out of the loop. On the other hand, you may meet contractors who are good people but are having a difficult time obtaining proper licensing, insurance, or bonding, or simply are not experienced enough. Whatever the case may be, you have to keep yourself safe and make sure you hire a competent contractor.
We service the greater Northern VA and DC Metro regions.
Our showroom address is 1660 International Dr, Suite 600, McLean, VA 22102. Please call us at 703-962-7510 to book an appointment before arriving.
Aren’t all kitchen contractors the same?
Bottom line: NO. There are good ones and bad ones. Some are mostly good with a bad project now and then… and some are bad, purposely misleading their clients. Some contractors are so terrible that a TV show has been dedicated to them, called “To Catch a Contractor.” You should watch it as a preventative measure!
Why do contractors lie or low-ball their original quotes or bids?
To put it bluntly, they want your business. Some contractors are willing to do anything to make sure they gain your business. That may even include that they purposely reduce the original quote, knowing they will increase the cost later. When contractors give low-ball their estimates, what they’re doing is molding themselves to your budget. Even if you can afford more, they want to appear the cheapest option because they want you to view them as the best deal. But you must be warned: in the kitchen and bath renovation space, and you get EXACTLY what you pay for—every single time.
Do you think your company is the best?
As a company, we only ever aim to be as honest, reliable, and helpful as possible. We genuinely care about our customers, and, as a result, customer service is something we dedicate a considerable amount of time to make dream kitchens and baths.
As mentioned previously, our primary goal is to provide you with the best value for your hard-earned money. And we have a long track record of happy customers who appreciate our dedication to this.
I can’t decide if I want Granite or Quartz countertops. Which one is best?
A question that is impossible to answer! Some factors have to consider when choosing the right stone countertop for your kitchen or bathroom. Explore our kitchen countertops page.
We also wrote a blog post about sealing granite countertops. Read here. Is Sealing Granite Countertops Necessary?
Do you offer faucets and other accessories as well, or do I need to purchase that separately?
We certainly do offer those! From bathroom and kitchen faucets to cabinet knobs and a range of other accessories/features for kitchens and baths.
Visit our faucet wholesalers. Pfister Faucets
I’d like to update my cabinets at the same time as my countertops. Can I buy cabinets from you?
Yes! Here at ExploreKitchens.com, we are specialists in kitchen remodeling do sell cabinets direct and making dream kitchens for homeowners in the northern Virginia area in Fairfax County and Loudon County.
Do you charge a rescheduling fee?
We understand that things can happen, and sometimes installations need to be rescheduled. We always provide you with a list of things to do as preparation before our teams arrive. This is generally done to secure the worksite and make it safe for our crews. Usually, other companies will leave a work-site and reschedule the installation if you haven’t completed the website’s preparation. Often the result is a hefty fee is charged.
Here at Explore, we DO NOT charge a rescheduling fee. We wholeheartedly appreciate it when our clients follow our instructions and make an effort to prepare their homes for the arrival of our crews. However, we also understand that sometimes people genuinely forget or have limited mobility and simply cannot do some of the things we’ve asked.