It started with my own parents as the model customer. I looked for brands I knew I would trust someone installing in their home and I made personal connections at the top of every single company. Those that responded to me as a customer, in the way I want my customers treated, made my research list.
While it has never been my job to do install work, I’ve always believed that knowing the product is the absolute best way to meet your customers’ needs. So, I studied their brands and asked tough questions about quality, supply, and delivery. I dug into their warranties, and customer reviews. When I had completed my exploration, I had a shortlist. I wanted suppliers that took our partnership personally, so I met with their CEOs, presidents, and regional sales directors.
Thirty wholesalers were narrowed down to eight.
I wanted people who went above and beyond to get my business, like the company that put up my parents, their dog, and myself in a hotel, to make a visit to their headquarters possible. I knew that people like that would take my customers as seriously as they were taking me, and I think the results will speak for themselves.
From there I needed contractors, installers I knew I could trust. So, at each of these wholesalers, I asked for the contacts of the absolute best they had, and I took them through the same kind of process. I even went so far as to engage an old high school sports rival as my general contractor, because if you can’t trust a guy you used to meet at the old McDonalds in high school, who can you trust? I needed to know that every team member would be an extension of my own passion to keep the customer and our relationship front and center at all times and no personal grudge would stand in the way.
If you’d prefer, you can come to our office at 1660 International Dr. Suite 600, McLean, VA 22102 between 8:30 a.m.-5:30 p.m. M-F and 9 a.m.-4 p.m on Saturday for a free consultation by appointment.
But, if it’s more convenient, I’ll be making house calls myself to measure and consult on-site for any cabinet, tile, granite, or quartz kitchen remodel, kitchen renovation project you need help with. I’ve done it in thousands of homes across the country and some of those customers are still my friends to this day. Our proprietary digital design system allows us to bring the most accurate available measurements to our installers before they even set foot in your home to ensure the products we deliver will be right the first time.
We’re laying out this site to give you as much information as possible to explore before you make your decision. We’re including information about each of our wholesalers and over the next couple of months, you’ll be able to explore a page for each one. We want you to do your due diligence because we’re convinced that you’ll reach the same conclusion we have, that Explore Kitchens, is the single best value in product quality, service, and installation in our region.
Explore first, figure out what you want. We’ve created a playground of great ideas and products, and we promise, you won’t have to wade through any crap to get to the good stuff.
Jason Robert Kidwell
Founder and CEO
Explore Kitchens
